ITIL v3 launches with focus on IT service management
By Megan Santosus, Features Writer
29 May 2007 | SearchDataCenter.com
This week marks the launch of the IT Infrastructure Library version 3
(ITIL v3), the best practices framework designed for organizations that
want to adopt a service management approach to IT with a new focus on
incorporating the latest practices in IT service management (ITSM).